This Privacy Policy explains how Lingua Sphere processes personal data in connection with language courses, tutoring, enquiries, enrolment, and related website use.
We use personal data to respond to enquiries, assess language level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, prepare learning materials, review progress, process payments, maintain records, secure our systems, and comply with legal obligations.
We may share personal data with payment processors, hosting and IT providers, communication tools, and other operational partners that support our website, booking, and course administration. These parties act under contractual or equivalent confidentiality and data protection obligations where applicable.
We may disclose personal data when required to comply with law, lawful requests from public authorities, court orders, or similar legal obligations. We may also share information where needed to establish, exercise, or defend legal claims.
Depending on your location and the legal basis for processing, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability where applicable. You may also raise concerns about how your data is handled.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for additional information to confirm your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the relevant purpose, including course administration, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it where appropriate.
When we make material changes, we will update the policy on this page and, where appropriate, provide a separate notice through a reasonable communication channel.
We may process identification and contact details, course enquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, attendance information, learning progress notes, and technical data such as device and usage information when you use our website or online lesson tools.
We receive data when you submit a contact form, book a consultation, communicate by phone or email, complete level screening, enrol for a course, join scheduled lessons, or use online learning features. We may also generate internal records from attendance, course progress review, and website or platform activity.
Cookies may be necessary for site operation, help remember preferences, or support measurement of site performance. Depending on the features used, cookies may be session-based or persistent. We do not rely on cookies for purposes beyond those described in this policy.
You can usually block or delete cookies through your browser settings. Where a cookie banner or preference tool is available, you may change your choices for non-essential cookies. Some site functions may not work properly if certain cookies are disabled.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We use data only for the purposes described in this policy and keep it accurate and relevant to those purposes.
Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
